Refund policy

Thank you for shopping at weddingsuits.shop. This Return & Refund Policy applies to all purchases made via https://weddingsuits.shop, including suits, trousers, formal dress shoes, leather belts, ties, cufflinks, lapel pins and all other men’s formal‑wear accessories sold on our store. This policy outlines the terms for returns, exchanges and refunds, and complies with Shopify store requirements for public customer disclosureShopify. For any questions about our return process, please contact our support team at info@weddingsuits.shop.

Return Eligibility Period

You may submit a return or exchange request within 30 calendar days from the date you receive your delivered order. Any return request submitted after this 30‑day window will not be accepted, at our sole discretion. The return period starts upon delivery to the customer or designated receiving party, not the order purchase date.

Item Condition Requirements

To qualify for return, exchange or refund, all returned merchandise must meet the following conditions:

  • Items must be unused, unworn, unwashed and free of stains, perfume odors, scuffs, scratches or any signs of wear. This applies to suits, trousers, shoes, belts, ties, cufflinks, lapel pins and all accessories.
  • All original retail tags, labels, packaging, dust bags and included accessories must be attached and returned together with the product.
  • Products that have been altered, modified, damaged by the customer, or missing original tags and packaging are not eligible for return or refund.
  • We reserve the right to inspect all returned goods upon physical receipt. Items failing inspection will be sent back to the customer at the customer’s cost, and no refund will be issued.

Non‑Returnable Items

The following goods cannot be returned, exchanged or refunded:

  • Products clearly marked Final Sale at the time of checkout.
  • Custom‑modified, personalised or custom‑sized items specially adjusted per customer request.
  • Gift cards, if offered for sale on our website.

How To Submit a Return Request

Before sending any items back to us, you must first submit a return request via email to info@weddingsuits.shop. Please include your full name, order number, contact email, and list the items you wish to return or exchange. Our support team will respond within 24 business hours and provide you with full return shipping instructions. Do not send merchandise back without receiving official return guidance from our team. Customers are responsible for covering return shipping costs for non‑defective returns. Original shipping fees paid at checkout are non‑refundable.

Damaged, Defective or Incorrect Items

If you receive damaged, defective, wrong or mis‑shipped merchandise, you must notify us by email at info@weddingsuits.shop within 7 calendar days of delivery. Please attach clear photos showing product defects, damage or incorrect items. After verification by our team, we will arrange either a full refund, replacement or exchange for the affected goods. In these verified defect‑related cases, weddingsuits.shop will cover the cost of return shipping for the faulty items.

Exchange Terms

Exchanges are available for eligible, non‑defective merchandise within the 30‑day return window, subject to product stock availability. If your desired replacement size, colour or style is out‑of‑stock, we will offer you the option of store credit or a full refund to your original payment method. Customers bear outbound and return shipping expenses for non‑defective exchanges.

Refund Processing

Once we receive and complete inspection of your returned goods and confirm your return meets all eligibility rules, we will initiate your refund within 5 to 10 business days. Refunds will be issued back to your original payment method used for checkout. Please note banks, credit card providers and payment gateways may require additional processing time before funds show in your account, and this delay is outside of our control. No cash refunds will be issued.

International Returns

For orders delivered outside our domestic region, customers are fully responsible for all return‑related costs including freight, customs duties, import taxes and any related administrative fees. Refunds will not cover customs or import charges incurred on the original or return shipment.

Order Cancellation Before Shipment

You may request order cancellation before your order has been dispatched. Send your cancellation request to info@weddingsuits.shop with your order number. Once an order has been processed and shipped, cancellation is no longer available and you will need to follow our standard return procedure after receiving the parcel.

Policy Updates

We reserve the right to revise or update this Return & Refund Policy at any time. Changes take effect immediately upon publication on https://weddingsuits.shop. All purchases are governed by the policy version published on our website at the time your order is placed.

If you have further questions regarding returns, exchanges or refunds, reach out to our customer support team at info@weddingsuits.shop.